At nimbxqzv, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, you may return or exchange them under the following conditions.

1. Eligibility for Returns

To qualify for a return:

  • Items must be purchased directly from nimbxqzv.
  • Return requests must be made within 30 days of receiving your order.
  • Products must be unused, unworn, and in their original condition, including packaging, tags, and accessories.
  • Personalized or custom-made shoes are not eligible for returns unless they are defective or incorrect.

2. How to Initiate a Return

  1. Contact our customer service team at support@nimbxqzv.com with your order number and reason for return.
  2. We will provide you with a return authorization number and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect your returned item:

  • If the return meets our eligibility criteria, a refund will be issued to your original payment method.
  • Refunds typically take 5–7 business days to process, depending on your payment provider.
  • Original shipping charges are non-refundable, unless the return is due to our error.

4. Exchanges

If you want to exchange your shoes for a different size or style:

  • Contact customer service to confirm availability.
  • Return the original item following the instructions above.
  • Place a new order for the replacement item if necessary.

Exchanges are subject to product availability.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at support@nimbxqzv.com with photos of the damage or defect.
  • We will arrange a replacement or full refund at no cost to you.
  • Do not attempt to repair or alter the item, as this may void eligibility for a refund or exchange.

6. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

  • Personalized or custom-made shoes
  • Gift cards or promotional items
  • Clearance or final-sale items clearly marked as such

7. Additional Notes

  • Returns may take longer to process during peak seasons.
  • We reserve the right to refuse a return if the item does not meet our criteria.
  • Refunds are issued only to the original purchaser and the original payment method.

8. Contact Us

For questions or assistance regarding returns or refunds, please contact us:

nimbxqzv
Email: support@nimbxqzv.com

We strive to make the return and refund process smooth and hassle-free for our customers.